Technology & operations

Useful systems.
Human outcomes.

I work across the practical details of IT support, workplace administration, and implemented AI-assisted workflows. This is a high-level look at the kinds of problems I solve and the tools I use.

Download IT résumé (PDF) ↓
IT impact / quick read

Real work.
Clear outcomes.

A quick view of completed projects and ongoing responsibilities. Each example links to a detailed, privacy-conscious case study.

01 / Networking1 5 Office computers connectedDeployed and tested a SonicWall site-to-site VPN for three workstations and two laptops. Read network case study 02 / Infrastructure3 / 3 Legacy virtual machines retiredValidated DHCP migration and redirected a remaining scanning dependency before retirement. Read modernization case study 03 / AutomationDeployed Centralized IT service deskImplemented Microsoft Forms, SharePoint and Power Automate for ticket IDs, tracking and notifications. Read service desk case study 04 / Endpoint managementEstablished Mosyle mobile device managementSet up the original environment and continue to manage enrollment, apps and device lifecycle. Read MDM case study

Broader hands-on work: Microsoft 365 & identity · Windows & endpoint support · Cloud Secure Edge · SharePoint · AI-assisted workflows

Browse all IT case studies

These project notes focus on my role and approach. Sensitive company configurations, account details, and private employee information are intentionally excluded.

Featured case study / 01

Keeping people connected.
Systems reliable.

Multi-site identity administration, endpoint support, technical troubleshooting, and documentation — with real examples and a conceptual service map.

Explore the case study ↗
Project library / documented IT work

What I built.
How I solved it.

Ten detailed case studies spanning IT support, infrastructure, AI-assisted automation, and workplace administration. Sensitive company records are omitted.

Project 02

Employee lifecycle & access

Accounts, managed devices, onboarding, and departures.

Project 03

MDM implementation & endpoint operations

Mosyle setup and enrollment, ongoing iPhone and iPad management, push-token renewals, and app deployment.

Project 04

Remote access & Cloud Secure Edge

Moved remote users from NetExtender to SonicWall Cloud Secure Edge, supported shared-drive access, and separately completed a site-to-site VPN.

Project 05

SaaS workflows & configuration

Forms, portal access, scheduling, and communications.

Project 06

Knowledge base & Teams AI support

Implemented SOPs, working Grok bot conversations in Teams, Cody knowledge resources, and a daily shared-drive file directory.

Project 07

IT Ticketing System & AI Service Desk

Microsoft Forms, SharePoint, Power Automate ticket automation, and Grok integration through Teams and Outlook.

Project 08

VoIP Call Queue & Data Investigation

Analyzed call discrepancies, traced a User/Phone configuration mismatch, and standardized queue membership.

Project 09

Satellite office network modernization

SonicWall site-to-site VPN deployment, five connected computers, and reduced field-staff travel for meetings and training.

Project 10

Legacy infrastructure & security hardening

All three legacy VMs retired after independently validated DHCP migration and Xerox scan redirection; obsolete Z: drive cleanup and workstation patch rollout.

Project 11

Multi-agent AI IT operations & asset governance

Specialist Grok bot orchestration, SharePoint asset records, targeted OOXML editing, SHA-256 integrity checks and four validated inventory workflows.

Design x IT

Technical clarity
is a design problem.

The same fundamentals that make a great layout — hierarchy, consistency, accessibility, and empathy — also make technology easier to support and easier to use.

See my design side ↗